Privacy Policy

Canada Electric Bikes Inc. O/A Oakville E-Bikes 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.oakvilleebikes.com (the “Site”).

Thank you for choosing Oakville E-Bikes. We are committed to protecting your privacy under all circumstances. 

Personal Information - What we Collect

1. Name, address, email and phone are collected at the time of the order. It is used to process, verify and deliver your order.

2. Email and name are collected when you opt in to our mailing list or news letter. It is used to communicate with you regarding services you have requested.

3. Email, phone and name are collected when you call us with an inquiry. It is used to communicate with you regarding your inquiries.

Personal information can be viewed, corrected or deleted by contacting us using your choice of communication as shown in the contact section of this policy.

Non-Personal Information

Non-personal and non-identifiable information is used in order to run our site and provide you with the best possible experience. Please read the entire policy to understand how non-personal information is used to run our site.

SECTION 1 – E-COMMERCE PLATFORM

Our store is hosted by GoDaddy Operating Company, LLC. They provide us with the e-commerce platform called Website Builder to create our online store. Our online store uses SSL encryption. GoDaddy Privacy Policy: https://ca.godaddy.com/legal/agreements/privacy-policy?target=_blank. GoDaddy WebSite Builder Service Agreement: https://ca.godaddy.com/legal/agreements/website-builder-service-agreement. GoDaddy uses cookies and server log data to analyze operational data and performance.

SECTION 1.1 – SERVER LOGS

When you visit from our website, the GoDaddy servers automatically receives standard information sent by your browser. We cannot identify you from this information. Standard information may include: Internet Protocol (IP) addresses of the computers and mobile device, operating system and browser types and versions, date and time of visit to our website, page visited and the Internet service provider.

SECTION 1.2 - COOKIES

When you visit our website, a small data file called a cookie is sent to your computer and/or mobile device to save and retrieve information about your visit to our website. GoDaddy uses persistent cookies and session cookies to facilitate the online shopping experience. 

You can control and refuse to accept cookies by the individual browser. Some browsers can be set to accept all cookies, reject all cookies, or notify you when you receive cookies. If you choose to modify your browser’s settings, the website pages may not function as designed.

SECTION 2 - PAYMENTS

Our accepted payment methods are PayPal and major credit cards. No credit card information is stored by Oakville E-Bikes.

SECTION 2.1 - PAYPAL

PayPal is a service that enables you to pay, send money, and accept payments without revealing your financial details to Oakville E-Bikes.  PayPal uses the latest in data encryption and anti-fraud technology to keep your information secure. Please review PayPal Privacy agreements. PayPal Privacy Statement: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full?locale.x=en_CA. PayPal General Agreements: https://www.paypal.com/ca/webapps/mpp/ua/legalhub-full?locale.x=en_CA.

SECTION 2.2 - SQUARE

Major credit cards are accepted through Square, Inc. Square provides point of sale and e-commerce solutions for retailers. Please see Square’s privacy policy: Square Privacy Policy: https://squareup.com/ca/en/legal/general/privacy-no-account

SECTION 3 – GOOGLE ANALYTICS

We use web analytics services, including Google Analytics, to help us analyze how people use the site. The information is used for statistical purposes. Individuals are not identified by the web analytics service. Review the following link to find out how Google Analytics collects and processes data https://policies.google.com/technologies/partner-sites. You can opt out of analytics by setting your browser to refuse to accept cookies. Opting out of Google Analytics only prevents Google analytics information from being collected. Google offers a free Google Analytics opt out tool at https://tools.google.com/dlpage/gaoptout?hl=en. 

SECTION 4 – SOCIAL MEDIA

We use accounts on social media platforms. Our social media accounts are publicly accessible, and your posts, comments, replies to and other interactions with Oakville E-Bikes may be publicly visible.  Your personal information on social media accounts are governed by the privacy policies of the parties that operate these social networks. Oakville E-Bikes does not have any control over such platforms, and therefore we have no responsibility or liability for the manner in which the platforms use, collect, disclose, secure and treat your personal information. Please review privacy policies, privacy setting and terms and conditions of the parties that operate these platforms prior to deciding to participate. Oakville E-Bikes may collect and measure information available to us about social media activity. This is used to provide relevant content to the users of these social media platforms.

SECTION 5 – THIRD-PARTY WEBSITE AND LINKS

Certain links on this site may take you to other websites. These links to third-party websites are provided for convenience and we are not responsible for the content and the privacy practices of third-party sites. If you use these third-party websites, you will leave this site. If you decide to visit any linked site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses and other destructive elements. Please review each third-party site’s privacy policy, disclaimers and terms of service to determine use of the third-party website.

SECTION 6 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon their posting on the website with noted revision date. You are encouraged to regularly review this page for any changes on how we manage your personal data. 

SECTION 7 - DATA TRANSFER

Your information may be transferred to the new owners if Oakville E-Bikes is acquired or merged with another company.

SECTION 8 - DISCLOSURE

We may disclose your personal information if we are required by law.

SECTION 9 - CONTACT

Please contact us for any questions or concerns about this policy or the privacy of your personal information. You can request your own personal information, a correction to your own personal information or a deletion to your own personal records that we hold. 

Email: info@oakvilleebikes.com

Mail: 

Attn: Privacy Officer

Oakville E-Bikes

5-1236 Speers Rd.Oakville, ON

L6L 2X4

Revision Date: March 1, 2023